Building Support Officer

Building Consent Approvals Ltd

Christchurch
Permanent
9 June 2025
27 June 2025
Holly Gibson

 

We will be the first high performing independent BCA with a focus on delivering exacting services to meet our client’s needs. Every aspect of our business is focused on delivering solution focused outcomes for our clients within the context of our regulatory responsibilities.

Our scope of Accreditation has been defined to ensure we can efficiently deliver low risk, cost effective residential consenting services to our clients.

We have listened to what our clients require from a high performing BCA. They have asked for consistent, timely, reliable, cost-efficient building control services. To ensure these expectations are met or exceeded, we have defined specific KPI’s for every aspect of the business.

We have a strong commitment for ensuring we have a highly engaged, high performing fun and supportive team.

Our team are our assets, and we will ensure all members are well supported and respected.

Your role is responsible for supporting the building technical support team in the provision of technical, administrative support and client services across all aspects of the building control and compliance functions, with a view to optimising workflow, streamlining processes, and most importantly, supporting the delivery of building control function services that exceed statutory and BCAL timeframes. A critical function of this role will be the vetting and allocating building consent and code of compliance applications.

You'll be providing:

Company Support

  • Ensure BCAL consistently works collaboratively with clients
  • Identify emerging issues, resolve them at the earliest opportunity
  • Utilise risk management as a tool for collaborative decision-making
  • Role model the company’s shared vision and values Client Experience
  • Actively incorporate and support a client-centric culture of excellence
  • Work across the team to ensure that decisions are made with the client at the centre
  • Work collectively across BCAL to manage and resolve any client complaints Health, Safety and Wellbeing
  • You will actively promote a culture of well-being
  • Support a safe work environment that celebrates safe work practices and creates an environment where it is safe to challenge
  • Focus on Results
  • Challenges status quo to deliver agreed organisational outcomes
  • Support the delivery of exceptional business results. Act as a role model, coach, mentor to other team members
  • You are approachable and will encourage, value and openly acknowledge the expertise and contribution of others
  • You will support the teams’ growth and development by delegating critical tasks to team members in a consultative and engaging way Quality Assurance
  • Support the achievement of and ongoing retention of IANZ accreditation
  • Support the Building Support Manager in the compliance and management of policies, procedures, supporting documentation to meet Regulation requirements Technical Support and Administration
  • Support all technical support administrative tasks are achieved in accordance with BCAL quality Manual and KPI’s
  • Support and administer the receiving, vetting and allocating of building consent applications
  • Support and administer the Issue of building consents after technical decisions are made and invoice paid
  • Support and administer the receiving, and allocation of building inspections liaising with clients, staff and contractors as required
  • Support and administer the Issue of CCC's after technical decisions are made ensuring invoices are paid
  • Support, administer and ensure all T/A responsibilities under section 238 of the BA04 are met

Information Management

  • Support and administer incoming documentation, email or portal and process or allocate
  • Maintain a high communication standard and appropriate documentation to establish clear audit trails for use with subsequent IANZ audits.

What you bring to the role?

  • Excellent administration skills
  • At least two years’ experience in a related/similar role
  • Demonstrated experience leading a high performing team
  • Working knowledge of Building Act and Local Government Legislation
  • Previous experience in a leading administrative role at Local Government
  • Experience in building and managing teams
  • Accuracy and an eye for detail
  • The ability to effectively manage difficult situations and challenging clients
  • The ability to optimise workflow and prioritise workloads
  • You are as cool as a cucumber under pressure

Qualifications:

  • NCEA Level II or equivalent business or administration experience

We will be reviewing applications as they come in to enable us to be responsive to our applicants.

Apply to careers@bcapprovals.nz

Note: Applicant must have a legal right to work in NZ


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