Complaints and Disciplinary Procedures

As the peak body for Building Surveyors in New Zealand, the Institute advocates its members provide exemplary and professional services to their customers.

The Institute has a process for addressing issues in relation to service provision and actions of its membership.

The Institute's Dispute Resolution Services details how a complaint is made, costs of the complaint, rights to be heard, complaint investigation and determinations, and also the appointment of decision makers and the resolution of complaints. 

Information regarding the complaint process is available from the Institute's Executive Assistant

Concerns must be in writing and addressed to the Chief Executive of the Building Officials Institute of New Zealand.

Should a complaint already reside within a legal jurisdiction, the Institute will not investigate until such time a judicial decision has been reached.

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