Complaints and Disciplinary Procedures

All Accredited Building Surveyors or their employers must maintain a Complaints Register, and have a detailed process for dealing with complaints received.

Complaints against members received by the Building Officials Institute of New Zealand

  • The Chief Executive will determine whether the complaint received can be immediately addressed or required to go through a formal complaints process. 
  • If it is a formal complaint, the Accredited Building Surveyor will be contacted to supply a written response.
  • The Board has discretion to expel a member of the Institute for a good and sufficient reason.
  • Should a complainant, or other involved party be taking, or indicate they are, or the dispute be already residing within legal jurisdiction, the Institute will not investigate until such time as a judicial decision has been reached.
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