Entry to BCA- Communication - Morning Session 8.30am - 12.00pm
This course covers the essentials of communicating for successful outcomes.
Key Content:
What is Communication
- Modes of communication
- An effective communicator
The Basic Elements
- Has a clear purpose
- Is sensitive to others
Styles of Communication
- Develop basic skills
- The basic skills
Listening
- Good questions to get good answers
- What makes up what we hear
Modes of Communication
- Barriers to communication bias
- Maintains communication skills under fire
- Coping strategy
- Reflection
The 5 Biggest Biases That Affect Decision-Making
This course can be used to demonstrate competency with Regulation 10(3)(e)
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Entry to BCA- Ethic Essentials- Afternoon Session 12.30pm - 4.00pm
Ethics, ethical dilemmas, and ethical ability are the foundations of this course. Having the knowledge and framework to traverse the minefield of regulatory, statutory, and ethical challenges is essential.
Key content:
- Understanding what ethics means in the role of the BCO
- Understanding and identifying ethical dilemmas in the day to day performance of the role
- Awareness of the ethical lenses that help us perceive the issues
- Tools to explore ethical ability – deciding what is right and find the courage to deliver on it.
This course can be used to demonstrate competency with Regulation 10(3)(e) and 10(30(f)
