This course provide participants with the information to understand and explain: being an effective communicator; the styles of communication; effective listening and what we hear; mode of communication; barriers to communication; and difficult conversations.
Key Content:What is Communication
- Modes of communication
- An effective communicator
The Basic Elements
- Has a clear purpose
- Is sensitive to others
Styles of Communication
- Develop basic skills
- The basic skills
Listening
- Good questions to get good answers
- What makes up what we hear
Modes of Communication
- Barriers to communication bias
- Maintains communication skills under fire
- Coping strategy
- Reflection
The 5 Biggest Biases That Affect Decision-Making
This course can be used to demonstrate competency with Regulation 10(3)(e)
