Terms and Conditions
CONFIRMATION POLICY
All registrations will be acknowledged in writing within 7 days of receipt.
At no later than 3 weeks prior to the course start date an email confirming either your position on the course, together with all relevant information regarding the course or an update on the status of the course will be sent to you.
Please include a suitable email contact address for this confirmation to be sent.
MINIMUM NUMBER POLICY
All Training Academy events require minimum numbers of attendees to be registered at a given location at least 20 days prior to the event. If minimum numbers are not reached by this date, a generic email will be sent to all Institute members giving notice of its pending cancellation. If minimum numbers are still not reached after one week and the event is cancelled, potential attendees will be advised of this and options available at alternative locations (particularly for road show type events).
REFUND POLICY
Should a participant need to cancel their attendance prior to an event for which they have a confirmed registration; notice of this must be received in writing to the Training Academy office. A 25% administration fee will be deducted or, alternatively, a substitute attendee can attend in their place. There will be no refund for any cancellation made within 24 hours of the event or a "no show" on the day.
TRAVEL & ACCOMMODATION
If booking travel and accommodation to attend a course, it is important that you book travel and accommodation that can be refunded or transferred in the event of postponement or cancellation. The Training Academy will not be held responsible for any costs incurred.
SPECIAL REQUIREMENTS
Please advise of any special requirements when registering for an Institute event i.e. dietary, wheelchair access etc.
MEMBER INVESTMENT ELIGABILITY
In order to claim the members' discounted rate for attendance at any event attendees must be current financial members of the Institute. Please check that your membership is current with no outstanding subscriptions due. Members who are unfinancial at the time of the event, they have been registered for, may incur an additional charge for this training.
MONEY BACK GUARANTEE
In 2011 the Training Academy is offering a “Money Back” guarantee. This is because we are passionate about providing top quality education and we have worked very hard to develop ‘best in class’ courses, we want to stand by their content.
The Money Back Guarantee is at the discretion of the Building Officials Institute of New Zealand and will be decided on a case-by-case basis.
The conditions surrounding this initiative:
An Evaluation Form must be completed at the conclusion of the course in question and should include contact details, i.e. name, company, telephone and email
- Each request needs to be supported by a senior manager’s letter of support and a completed request form.
- The request for ‘money back’ must be received at the Institute’s Head Office no later than five (5) working days after the conclusion of the course
- Requests should include reasons for dissatisfaction and completed on the Request Form.
- Once a decision has been made no correspondence will be entered into.
CPD POINTS
Each of the courses run through the Training Academy are allocated CPD points.
These points will be recorded by the Training Academy for all members and the certificates provided on completion of the courses for all attendees will include the CPD points for the specific course attended.